Refund policy

Return and Refund Policy

At Lumivax, customer satisfaction is a priority. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order with Lumivax, you agree to the terms described below.

Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging, including all accessories, manuals, and inserts.
Proof of purchase (order number or receipt) must be provided.
The return request must be submitted within the allowed return period.

We reserve the right to deny returns that do not meet these conditions.

Return Period

Customers may request a return within 14 days of delivery. Requests submitted after this period may not be accepted.

For orders delivered in multiple shipments, the return period begins from the date each item is received.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged items (unless defective upon arrival).
Items without original packaging or missing components.
Personalized or custom-made products.
Digital products or downloadable content.
Gift cards.
Final sale or clearance items.

Return Process

To initiate a return, contact us at:

Email: contact@Lumivax.com

Include the following details:

Your order number.
The item(s) you wish to return.
The reason for the return.
Photos or videos if the item is damaged or defective.

Once your request is approved, you will receive instructions on how and where to send your item. Returns sent without prior approval may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Lumivax is not responsible for lost returns.
Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Provide clear photos or videos showing the issue. After review, we will offer one of the following:

Replacement.
Exchange.
Full or partial refund.

Refunds

Once your return is received and inspected:

You will be notified of approval or rejection.
Approved refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.

Partial Refunds

Partial refunds may be issued in cases such as:

Items returned in a condition different from original.
Missing parts or accessories.
Returns requested after the allowed period (if accepted as an exception).

Exchanges

Exchanges are only offered for defective or damaged items. If a replacement is not available, a refund or store credit may be provided.

Order Cancellation

Orders can only be canceled before they are processed or shipped. Once shipped, cancellation is no longer possible and the return process must be followed.