Shipping policy

At Lumivax, we aim to process and deliver orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, so you know what to expect after placing an order.

By placing an order with Lumivax, you agree to the terms outlined in this policy.

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation, unless otherwise stated on the product page or during special promotional periods.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer than usual. If additional time is required, we will do our best to notify you by email.

Shipping Methods

We offer one or more shipping methods depending on your location, order size, and delivery requirements. Available shipping options, estimated delivery times, and costs may be shown at checkout.

Shipping options may include:

  • Standard shipping.

  • Express shipping.

  • Local or regional delivery, where available.

The exact method available for your order will depend on your shipping address and the courier services available at the time of purchase.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

  • Destination address.

  • Package weight and size.

  • Selected shipping method.

  • Order value.

  • Promotional offers or free shipping thresholds, if applicable.

In some cases, Lumivax may offer free shipping on eligible orders. Any applicable free shipping conditions will be clearly displayed on the website or at checkout.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the shipping carrier.

Typical delivery estimates may be:

  • Domestic orders: 3 to 7 business days.

  • International orders: 7 to 21 business days.

Please note that these are estimates only and not guaranteed delivery dates. Delivery times may vary depending on customs clearance, courier delays, weather conditions, remote locations, holidays, or other factors outside our control.

International Shipping

Lumivax may offer international shipping to selected countries. If international shipping is available for your order, any customs duties, import taxes, brokerage fees, or other charges imposed by your country may be your responsibility unless otherwise stated.

We are not responsible for delays caused by customs inspections, import processing, or country-specific restrictions. Customers are responsible for ensuring that the products ordered are permitted for import into their country.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate when placing an order. Lumivax is not responsible for delays, misdeliveries, or lost packages caused by incorrect or incomplete address details entered by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if reshipment is requested.

Order Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details once your order has been shipped.

Tracking updates may take some time to appear after the courier receives the package. If tracking information has not updated for several days, this does not always mean the package is lost, as couriers may update tracking less frequently during transit.

Delayed or Missing Shipments

Although we work with reliable shipping partners, delays can occur. Common causes include:

  • Weather disruptions.

  • High courier volume.

  • Customs delays.

  • Incorrect address information.

  • Public holidays.

  • Technical issues with the carrier’s tracking system.

If your order appears delayed beyond the estimated delivery window, please contact us so we can help investigate the issue.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Lumivax is not responsible for packages that are lost or stolen after delivery to the correct address. If you believe your package was stolen after delivery, we recommend checking with neighbors, household members, building management, or the shipping carrier.

If a package is marked as delivered but you did not receive it, contact us as soon as possible so we can review the situation and assist where possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number, photos of the packaging, and images of the damaged item so we can assess the issue and determine the best solution.

Depending on the circumstances, we may offer a replacement, refund, or another resolution in line with our Return and Refund Policy.

Shipping Restrictions

Some products may have shipping limitations due to size, weight, destination restrictions, or legal requirements. If a product cannot be shipped to your location, we reserve the right to cancel the affected portion of the order and issue a refund for that item.

Split Shipments

In some cases, your order may be shipped in multiple packages. This can happen when items are shipped from different locations or become available at different times. If this occurs, you may receive separate tracking numbers and delivery dates for each package.

Incorrect or Failed Delivery

If delivery fails because of an incorrect address, unavailable recipient, refusal of delivery, or repeated failed attempts, the courier may return the package to us. In such cases, reshipping fees may apply.

We are not responsible for delays or losses caused by the carrier once the order has been successfully handed over for shipment.

Customer Support

If you have any questions about shipping, delivery, or tracking, please contact our support team at:

Email: contact@Lumivax.com

Please include your order number in all shipping-related inquiries so we can assist you more quickly.

Policy Updates

Lumivax reserves the right to update or change this Shipping Policy at any time. Any changes will take effect immediately when posted on this page unless otherwise required by law.